Privacy Policy

At Red Toucan Casino, we value your trust and are committed to protecting the confidentiality and security of your personal information.

What Information We Collect

When you create an account with us, we collect certain information from you, including:

• Name
• Email address
• Password (which is encrypted for security)
• Date of birth

We also collect device and browser information when you visit our platform, such as the type of device and browser used.

Usage Analytics and Behavioural Data

To improve your experience on our platform, we use usage analytics to track how users interact with us. This data is anonymised and aggregated, so it does not identify individual users. We use this data to understand trends in user behaviour, such as:

• Which features are most used
• How long users typically stay on the site
• What pages they visit most often

Cookies and Tracking Technologies

We use cookies and tracking technologies (such as web beacons) for a variety of purposes:

• To remember your login details
• To track how you move through our platform
• To personalise content based on your preferences

You can control which types of data we collect from you by adjusting your browser settings to limit or block cookies.

Communication Preferences

We will only send you marketing emails if you have opted-in to receive them. You can opt-out at any time, and we respect the following communication preferences:

• Email: If you do not wish to receive promotional emails, please indicate this in your account settings.
• Notifications: We use push notifications for important platform updates or when you are mentioned by name (if applicable).

Data Storage and Retention

We store personal data on secure servers and follow best practices to maintain the security of that data.

Security and Account Protection

To protect your account, we:

• Use encryption to secure sensitive information
• Implement robust access controls to prevent unauthorised access
• Regularly update our systems with the latest security patches

We also provide tools to help you manage your online safety:

• Password reset tool
• Two-factor authentication (2FA) option (when available)
• Account lockout protection (in case of multiple failed login attempts)

User Rights

Under applicable law, you have certain rights regarding personal data we hold about you. These include:

• Right to access: You can request a copy of your personal data held by us.
• Right to correct: If our records are inaccurate or incomplete, please let us know so we can update them for you.

Third-Party Services

We may use third-party services (such as payment processors or analytics providers) that have their own privacy policies. When applicable, these will be provided in a way that is clear and separate from this Privacy Policy.

Platform Monitoring

To prevent fraud and ensure the safety of all users, our platform monitors for unusual activity. We follow best practices to maintain user trust:

• Regular security audits
• Timely incident response

Please note that we reserve the right to collect more data in situations where it is reasonably necessary for legitimate purposes such as fraud prevention or responding to queries from law enforcement.

Age Restrictions and Minor Protection

Our platform is designed for users aged 18 and above. If you are under this age, please do not create an account with us without consent from a parent/guardian.

Compliance with Applicable Regulations

We comply with all applicable privacy regulations in the jurisdictions where we operate, including:

• GDPR
• CCPA

This means that, when collecting personal data directly or indirectly, we will apply these principles to ensure transparency and fairness throughout our operations.